Side-by-side comparison
Quick verdicts
GorgiasUsed by 4.3% of Shopify stores
Tidio4.7 stars from 2K reviews
TidioFree plan available — no monthly fee to get started
Head-to-head comparisons
Detailed matchups for every pair of top live chat apps.
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Frequently Asked Questions
Which is the best live chat app for Shopify?
Gorgias has the highest adoption among Shopify stores in the live chat category, with a 4.4-star rating. However, the best choice depends on your store's size, budget, and feature requirements.
Are there free live chat apps for Shopify?
Yes. Tidio offers a free plan — you can install and use core features at no cost. Free plans typically have usage or feature limits; paid plans unlock the full feature set.
How do I choose between Gorgias and Zendesk?
Gorgias and Zendesk are both top-ranked live chat apps. Use the head-to-head comparison link below for a detailed breakdown of features, pricing, and which stores use each app.
How were these live chat apps ranked?
Apps are ranked by real adoption rate — how many Shopify stores have this app installed. Higher adoption indicates proven value in production stores. We also show ratings and review counts from the Shopify App Store.
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