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Apps/Compare/Propel Replay, Survey, Heatmap vs Zendesk

Propel Replay, Survey, Heatmap vs Zendesk: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 100,000+ Shopify stores to find the best Multi-channel app for your store.

Zendesk wins on more metrics
Propel Replay, Survey, Heatmap icon

Propel Replay, Survey, Heatmap

Experience the Netflix of e-commerce! Propel Replays shows you exactly where shoppers get stuck, rage-click, or abandon cart - so you can fix the...

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VS
Zendesk icon

Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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Propel Replay, Survey, Heatmap
Metric
Zendesk
4.6
Rating
4.7
1,679
Reviews
1,214
Top Store Adoption
4.59%
Yes
Free Plan
Yes
$9.9
Starting Price
$55
$311.22
Max Price
$150
Yes
Free Trial
Yes

Frequently Asked Questions

Which is better: Propel Replay, Survey, Heatmap or Zendesk?

Based on our analysis, Zendesk comes out ahead. Zendesk has a higher rating (4.7 vs 4.6). However, the best choice depends on your specific needs, budget, and store requirements.

Is Propel Replay, Survey, Heatmap or Zendesk more affordable?

Both Propel Replay, Survey, Heatmap and Zendesk offer free plans, making them accessible for stores on a budget. Propel Replay, Survey, Heatmap starts at $9.9/month for paid plans, while Zendesk starts at $55/month.

Which app do more Shopify stores use: Propel Replay, Survey, Heatmap or Zendesk?

Zendesk has higher adoption among top-performing Shopify stores at 4.59%, compared to Propel Replay, Survey, Heatmap's 0%. Zendesk also has 1,214 reviews vs Propel Replay, Survey, Heatmap's 1,679 reviews.

The Verdict

Based on our analysis, Zendesk comes out ahead on more metrics.

Choose Propel Replay, Survey, Heatmap if:

  • • You want lower starting prices
  • Experience the Netflix of e-commerce! Propel Replays shows you exactly where shoppers get stuck, rage-click, or abandon cart - so you can fix the...

Choose Zendesk if:

  • • You prioritize higher ratings
  • • You want what top stores use
  • This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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