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Mailchimp Email SMS Marketing vs Zendesk: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 100,000+ Shopify stores to find the best Multi-channel app for your store.

Mailchimp Email SMS Marketing wins on more metrics
Mailchimp Email SMS Marketing icon

Mailchimp Email SMS Marketing

Sync customers, products, and order data to nurture customers with Mailchimp newsletters, social retargeting, automated abandoned cart or re-engagemen

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VS
Zendesk icon

Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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Mailchimp Email SMS Marketing
Metric
Zendesk
4.7
Rating
4.7
2,852
Reviews
1,214
11.03%
Top Store Adoption
4.59%
Yes
Free Plan
Yes
$13
Starting Price
$55
$350
Max Price
$150
No
Free Trial
Yes

Frequently Asked Questions

Which is better: Mailchimp Email SMS Marketing or Zendesk?

Based on our analysis, Mailchimp Email SMS Marketing comes out ahead. Mailchimp Email SMS Marketing has higher adoption among top stores (11.03% vs 4.59%). However, the best choice depends on your specific needs, budget, and store requirements.

Is Mailchimp Email SMS Marketing or Zendesk more affordable?

Both Mailchimp Email SMS Marketing and Zendesk offer free plans, making them accessible for stores on a budget. Mailchimp Email SMS Marketing starts at $13/month for paid plans, while Zendesk starts at $55/month.

Which app do more Shopify stores use: Mailchimp Email SMS Marketing or Zendesk?

Mailchimp Email SMS Marketing has higher adoption among top-performing Shopify stores at 11.03%, compared to Zendesk's 4.59%. Mailchimp Email SMS Marketing also has 2,852 reviews vs Zendesk's 1,214 reviews.

The Verdict

Based on our analysis, Mailchimp Email SMS Marketing comes out ahead on more metrics.

Choose Mailchimp Email SMS Marketing if:

  • • You want lower starting prices
  • • You want what top stores use
  • • Sync customers, products, and order data to nurture customers with Mailchimp newsletters, social retargeting, automated abandoned cart or re-engagemen

Choose Zendesk if:

  • • This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

Other Multi-channel Comparisons

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Learn More About Mailchimp Email SMS Marketing

Mailchimp Email SMS Marketing Details & FeaturesMailchimp Email SMS Marketing AlternativesApps Used With Mailchimp Email SMS MarketingStores Using Mailchimp Email SMS Marketing

Learn More About Zendesk

Zendesk Details & FeaturesZendesk AlternativesApps Used With ZendeskStores Using Zendesk

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