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Apps/Compare/Klaviyo: Email Marketing & SMS vs Zendesk

Klaviyo: Email Marketing & SMS vs Zendesk: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 100,000+ Shopify stores to find the best Multi-channel app for your store.

Zendesk wins on more metrics
Klaviyo: Email Marketing & SMS icon

Klaviyo: Email Marketing & SMS

Klaviyo is a leading email and sms marketing app for Shopify. Improve your marketing ROI with our templates to deliver personalized email and sms camp

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VS
Zendesk icon

Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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Klaviyo: Email Marketing & SMS
Metric
Zendesk
4.7
Rating
4.7
3,737
Reviews
1,214
0.01%
Top Store Adoption
4.59%
Yes
Free Plan
Yes
$15
Starting Price
$55
$20
Max Price
$150
No
Free Trial
Yes

Frequently Asked Questions

Which is better: Klaviyo: Email Marketing & SMS or Zendesk?

Based on our analysis, Zendesk comes out ahead. Zendesk has higher adoption among top stores (4.59% vs 0.01%). However, the best choice depends on your specific needs, budget, and store requirements.

Is Klaviyo: Email Marketing & SMS or Zendesk more affordable?

Both Klaviyo: Email Marketing & SMS and Zendesk offer free plans, making them accessible for stores on a budget. Klaviyo: Email Marketing & SMS starts at $15/month for paid plans, while Zendesk starts at $55/month.

Which app do more Shopify stores use: Klaviyo: Email Marketing & SMS or Zendesk?

Zendesk has higher adoption among top-performing Shopify stores at 4.59%, compared to Klaviyo: Email Marketing & SMS's 0.01%. Zendesk also has 1,214 reviews vs Klaviyo: Email Marketing & SMS's 3,737 reviews.

The Verdict

Based on our analysis, Zendesk comes out ahead on more metrics.

Choose Klaviyo: Email Marketing & SMS if:

  • • You want lower starting prices
  • Klaviyo is a leading email and sms marketing app for Shopify. Improve your marketing ROI with our templates to deliver personalized email and sms camp

Choose Zendesk if:

  • • You want what top stores use
  • This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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