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Apps/Compare/Gorgias vs tawk.to Live Chat

Gorgias vs tawk.to Live Chat: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Live Chat app for your store.

tawk.to Live Chat wins on more metrics
G

Gorgias

Customer support helpdesk that turns your support into a profit center

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VS
t

tawk.to Live Chat

Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, a

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Gorgias
Metric
tawk.to Live Chat
4.4
Rating
4.7
720
Reviews
5,200
0%
Top Store Adoption
0%
No
Free Plan
Yes
$10
Starting Price
-
$900
Max Price
-
Yes
Free Trial
No

Frequently Asked Questions

Which is better: Gorgias or tawk.to Live Chat?

Based on our analysis, tawk.to Live Chat comes out ahead. tawk.to Live Chat has a higher rating (4.7 vs 4.4), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is Gorgias or tawk.to Live Chat more affordable?

tawk.to Live Chat is more affordable as it offers a free plan. Gorgias starts at $10/month with no free tier available.

Which app do more Shopify stores use: Gorgias or tawk.to Live Chat?

Both Gorgias and tawk.to Live Chat have similar adoption rates (0%) among top Shopify stores. Gorgias has 720 reviews while tawk.to Live Chat has 5,200 reviews.

The Verdict

Based on our analysis, tawk.to Live Chat comes out ahead on more metrics.

Choose Gorgias if:

  • Customer support helpdesk that turns your support into a profit center

Choose tawk.to Live Chat if:

  • • You prioritize higher ratings
  • • You want lower starting prices
  • • You need a free plan
  • Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, a

Other Live Chat Comparisons

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