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Apps/Compare/Gorgias vs Locksmith

Gorgias vs Locksmith: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Live Chat app for your store.

Locksmith wins on more metrics
G

Gorgias

Customer support helpdesk that turns your support into a profit center

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VS
L

Locksmith

Access control for the Online Store channel. Lock any content; grant access with passcodes and more.

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Gorgias
Metric
Locksmith
4.4
Rating
5.0
720
Reviews
117
0%
Top Store Adoption
0%
No
Free Plan
Yes
$10
Starting Price
$12
$900
Max Price
$199
Yes
Free Trial
Yes

Frequently Asked Questions

Which is better: Gorgias or Locksmith?

Based on our analysis, Locksmith comes out ahead. Locksmith has a higher rating (5.0 vs 4.4), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is Gorgias or Locksmith more affordable?

Locksmith is more affordable as it offers a free plan. Gorgias starts at $10/month with no free tier available.

Which app do more Shopify stores use: Gorgias or Locksmith?

Both Gorgias and Locksmith have similar adoption rates (0%) among top Shopify stores. Gorgias has 720 reviews while Locksmith has 117 reviews.

The Verdict

Based on our analysis, Locksmith comes out ahead on more metrics.

Choose Gorgias if:

  • • You want lower starting prices
  • Customer support helpdesk that turns your support into a profit center

Choose Locksmith if:

  • • You prioritize higher ratings
  • • You need a free plan
  • Access control for the Online Store channel. Lock any content; grant access with passcodes and more.

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