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Gorgias vs Shopify Inbox: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Live Chat app for your store.

Shopify Inbox wins on more metrics
G

Gorgias

Customer support helpdesk that turns your support into a profit center

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VS
S

Shopify Inbox

Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products ...

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Gorgias
Metric
Shopify Inbox
4.4
Rating
4.8
720
Reviews
749
0%
Top Store Adoption
-
No
Free Plan
Yes
$10
Starting Price
-
$900
Max Price
-
Yes
Free Trial
No

Frequently Asked Questions

Which is better: Gorgias or Shopify Inbox?

Based on our analysis, Shopify Inbox comes out ahead. Shopify Inbox has a higher rating (4.8 vs 4.4), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is Gorgias or Shopify Inbox more affordable?

Shopify Inbox is more affordable as it offers a free plan. Gorgias starts at $10/month with no free tier available.

Which app do more Shopify stores use: Gorgias or Shopify Inbox?

Both Gorgias and Shopify Inbox have similar adoption rates (0%) among top Shopify stores. Gorgias has 720 reviews while Shopify Inbox has 749 reviews.

The Verdict

Based on our analysis, Shopify Inbox comes out ahead on more metrics.

Choose Gorgias if:

  • Customer support helpdesk that turns your support into a profit center

Choose Shopify Inbox if:

  • • You prioritize higher ratings
  • • You want lower starting prices
  • • You need a free plan
  • Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products ...

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