Skip to content
Apps/Compare/Matrixify vs Gorgias

Matrixify vs Gorgias: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Live Chat app for your store.

Matrixify wins on more metrics
M

Matrixify

Manage Shopify data with Excel & CSV: Products, Collections, Customers, Companies, Discounts, Orders, Payouts, Pages, Blogs, Redirects, Files, Metafie

View details
VS
G

Gorgias

Customer support helpdesk that turns your support into a profit center

View details
Matrixify
Metric
Gorgias
5.0
Rating
4.4
101
Reviews
720
0%
Top Store Adoption
0%
Yes
Free Plan
No
$20
Starting Price
$10
$200
Max Price
$900
No
Free Trial
Yes

Frequently Asked Questions

Which is better: Matrixify or Gorgias?

Based on our analysis, Matrixify comes out ahead. Matrixify has a higher rating (5.0 vs 4.4), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is Matrixify or Gorgias more affordable?

Matrixify is more affordable as it offers a free plan. Gorgias starts at $10/month with no free tier available.

Which app do more Shopify stores use: Matrixify or Gorgias?

Both Matrixify and Gorgias have similar adoption rates (0%) among top Shopify stores. Matrixify has 101 reviews while Gorgias has 720 reviews.

The Verdict

Based on our analysis, Matrixify comes out ahead on more metrics.

Choose Matrixify if:

  • • You prioritize higher ratings
  • • You need a free plan
  • Manage Shopify data with Excel & CSV: Products, Collections, Customers, Companies, Discounts, Orders, Payouts, Pages, Blogs, Redirects, Files, Metafie

Choose Gorgias if:

  • • You want lower starting prices
  • Customer support helpdesk that turns your support into a profit center

Other Live Chat Comparisons

Still not sure?

Get a personalized recommendation based on your store's specific needs.

Get Free Recommendation