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17TRACK Order Tracking vs Zendesk: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Live Chat app for your store.

17TRACK Order Tracking wins on more metrics
1

17TRACK Order Tracking

Automate order tracking and returns management to reduce costs, retain more revenue, and drive customer loyalty with a seamless post-purchase experien

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VS
Z

Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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17TRACK Order Tracking
Metric
Zendesk
4.9
Rating
3.2
2,297
Reviews
180
0%
Top Store Adoption
0%
Yes
Free Plan
No
$1
Starting Price
$19
$470
Max Price
$249
No
Free Trial
Yes

Frequently Asked Questions

Which is better: 17TRACK Order Tracking or Zendesk?

Based on our analysis, 17TRACK Order Tracking comes out ahead. 17TRACK Order Tracking has a higher rating (4.9 vs 3.2), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is 17TRACK Order Tracking or Zendesk more affordable?

17TRACK Order Tracking is more affordable as it offers a free plan. Zendesk starts at $19/month with no free tier available.

Which app do more Shopify stores use: 17TRACK Order Tracking or Zendesk?

Both 17TRACK Order Tracking and Zendesk have similar adoption rates (0%) among top Shopify stores. 17TRACK Order Tracking has 2,297 reviews while Zendesk has 180 reviews.

The Verdict

Based on our analysis, 17TRACK Order Tracking comes out ahead on more metrics.

Choose 17TRACK Order Tracking if:

  • • You prioritize higher ratings
  • • You want lower starting prices
  • • You need a free plan
  • Automate order tracking and returns management to reduce costs, retain more revenue, and drive customer loyalty with a seamless post-purchase experien

Choose Zendesk if:

  • This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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