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Apps/Compare/17TRACK Order Tracking vs Zendesk

17TRACK Order Tracking vs Zendesk: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 100,000+ Shopify stores to find the best Multi-channel app for your store.

17TRACK Order Tracking icon

17TRACK Order Tracking

Automate order tracking and returns management to reduce costs, retain more revenue, and drive customer loyalty with a seamless post-purchase experien

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VS
Zendesk icon

Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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17TRACK Order Tracking
Metric
Zendesk
5.0
Rating
4.7
2,563
Reviews
1,214
1.19%
Top Store Adoption
4.59%
Yes
Free Plan
Yes
$1
Starting Price
$55
$470
Max Price
$150
No
Free Trial
Yes

Frequently Asked Questions

Which is better: 17TRACK Order Tracking or Zendesk?

Both 17TRACK Order Tracking and Zendesk are strong choices for Multi-channel. They have similar ratings and adoption rates, so your choice should depend on your specific needs, budget, and the features most important to your store.

Is 17TRACK Order Tracking or Zendesk more affordable?

Both 17TRACK Order Tracking and Zendesk offer free plans, making them accessible for stores on a budget. 17TRACK Order Tracking starts at $1/month for paid plans, while Zendesk starts at $55/month.

Which app do more Shopify stores use: 17TRACK Order Tracking or Zendesk?

Zendesk has higher adoption among top-performing Shopify stores at 4.59%, compared to 17TRACK Order Tracking's 1.19%. Zendesk also has 1,214 reviews vs 17TRACK Order Tracking's 2,563 reviews.

The Verdict

Both apps are evenly matched. Your choice should depend on your specific needs and preferences.

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