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Lucky Orange vs Zendesk: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Analytics & Reporting app for your store.

Lucky Orange wins on more metrics
L

Lucky Orange

See every click, tap and scroll with Lucky Orange heatmaps and session replay for Shopify. Fix friction, cut cart abandonment and lift sales—free 7-da

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VS
Z

Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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Lucky Orange
Metric
Zendesk
4.6
Rating
3.2
1,800
Reviews
180
0%
Top Store Adoption
0%
Yes
Free Plan
No
$0
Starting Price
$19
$99
Max Price
$249
Yes
Free Trial
Yes

Frequently Asked Questions

Which is better: Lucky Orange or Zendesk?

Based on our analysis, Lucky Orange comes out ahead. Lucky Orange has a higher rating (4.6 vs 3.2), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is Lucky Orange or Zendesk more affordable?

Lucky Orange is more affordable as it offers a free plan. Zendesk starts at $19/month with no free tier available.

Which app do more Shopify stores use: Lucky Orange or Zendesk?

Both Lucky Orange and Zendesk have similar adoption rates (0%) among top Shopify stores. Lucky Orange has 1,800 reviews while Zendesk has 180 reviews.

The Verdict

Based on our analysis, Lucky Orange comes out ahead on more metrics.

Choose Lucky Orange if:

  • • You prioritize higher ratings
  • • You want lower starting prices
  • • You need a free plan
  • See every click, tap and scroll with Lucky Orange heatmaps and session replay for Shopify. Fix friction, cut cart abandonment and lift sales—free 7-da

Choose Zendesk if:

  • This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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