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Apps/Compare/Lucky Orange Heatmaps & Replay vs Zendesk

Lucky Orange Heatmaps & Replay vs Zendesk: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 100,000+ Shopify stores to find the best Multi-channel app for your store.

Zendesk wins on more metrics
Lucky Orange Heatmaps & Replay icon

Lucky Orange Heatmaps & Replay

See every click, tap and scroll with Lucky Orange heatmaps and session replay for Shopify. Fix friction, cut cart abandonment and lift sales—free 7-da

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VS
Zendesk icon

Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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Lucky Orange Heatmaps & Replay
Metric
Zendesk
4.6
Rating
4.7
1,563
Reviews
1,214
3.5%
Top Store Adoption
4.59%
Yes
Free Plan
Yes
$5
Starting Price
$55
$854.4
Max Price
$150
No
Free Trial
Yes

Frequently Asked Questions

Which is better: Lucky Orange Heatmaps & Replay or Zendesk?

Based on our analysis, Zendesk comes out ahead. Zendesk has a higher rating (4.7 vs 4.6), higher adoption among top stores (4.59% vs 3.5%). However, the best choice depends on your specific needs, budget, and store requirements.

Is Lucky Orange Heatmaps & Replay or Zendesk more affordable?

Both Lucky Orange Heatmaps & Replay and Zendesk offer free plans, making them accessible for stores on a budget. Lucky Orange Heatmaps & Replay starts at $5/month for paid plans, while Zendesk starts at $55/month.

Which app do more Shopify stores use: Lucky Orange Heatmaps & Replay or Zendesk?

Zendesk has higher adoption among top-performing Shopify stores at 4.59%, compared to Lucky Orange Heatmaps & Replay's 3.5%. Zendesk also has 1,214 reviews vs Lucky Orange Heatmaps & Replay's 1,563 reviews.

The Verdict

Based on our analysis, Zendesk comes out ahead on more metrics.

Choose Lucky Orange Heatmaps & Replay if:

  • • You want lower starting prices
  • See every click, tap and scroll with Lucky Orange heatmaps and session replay for Shopify. Fix friction, cut cart abandonment and lift sales—free 7-da

Choose Zendesk if:

  • • You prioritize higher ratings
  • • You want what top stores use
  • This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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