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Apps/Compare/Loop Returns & Exchanges vs Zendesk

Loop Returns & Exchanges vs Zendesk: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Live Chat app for your store.

Loop Returns & Exchanges wins on more metrics
L

Loop Returns & Exchanges

Loop helps 5,000+ Shopify brands manage returns, exchanges, tracking, and the entire post-purchase experience easily and without breaking the bank.

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VS
Z

Zendesk

This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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Loop Returns & Exchanges
Metric
Zendesk
3.8
Rating
3.2
20
Reviews
180
0%
Top Store Adoption
0%
Yes
Free Plan
No
$155
Starting Price
$19
$340
Max Price
$249
Yes
Free Trial
Yes

Frequently Asked Questions

Which is better: Loop Returns & Exchanges or Zendesk?

Based on our analysis, Loop Returns & Exchanges comes out ahead. Loop Returns & Exchanges has a higher rating (3.8 vs 3.2), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is Loop Returns & Exchanges or Zendesk more affordable?

Loop Returns & Exchanges is more affordable as it offers a free plan. Zendesk starts at $19/month with no free tier available.

Which app do more Shopify stores use: Loop Returns & Exchanges or Zendesk?

Both Loop Returns & Exchanges and Zendesk have similar adoption rates (0%) among top Shopify stores. Loop Returns & Exchanges has 20 reviews while Zendesk has 180 reviews.

The Verdict

Based on our analysis, Loop Returns & Exchanges comes out ahead on more metrics.

Choose Loop Returns & Exchanges if:

  • • You prioritize higher ratings
  • • You need a free plan
  • Loop helps 5,000+ Shopify brands manage returns, exchanges, tracking, and the entire post-purchase experience easily and without breaking the bank.

Choose Zendesk if:

  • • You want lower starting prices
  • This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to lea...

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