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Apps/Compare/Gorgias vs Retention X

Gorgias vs Retention X: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Live Chat app for your store.

Retention X wins on more metrics
G

Gorgias

Customer support helpdesk that turns your support into a profit center

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VS
R

Retention X

Maximize Profit Per Customer: Increase Customer Lifetime Value (LTV) & Retention with Automations.

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Gorgias
Metric
Retention X
4.4
Rating
5.0
720
Reviews
14
0%
Top Store Adoption
0%
No
Free Plan
No
$10
Starting Price
-
$900
Max Price
-
Yes
Free Trial
No

Frequently Asked Questions

Which is better: Gorgias or Retention X?

Based on our analysis, Retention X comes out ahead. Retention X has a higher rating (5.0 vs 4.4). However, the best choice depends on your specific needs, budget, and store requirements.

Is Gorgias or Retention X more affordable?

Retention X is more affordable, starting at $0/month compared to Gorgias's $10/month. Neither offers a free plan.

Which app do more Shopify stores use: Gorgias or Retention X?

Both Gorgias and Retention X have similar adoption rates (0%) among top Shopify stores. Gorgias has 720 reviews while Retention X has 14 reviews.

The Verdict

Based on our analysis, Retention X comes out ahead on more metrics.

Choose Gorgias if:

  • Customer support helpdesk that turns your support into a profit center

Choose Retention X if:

  • • You prioritize higher ratings
  • • You want lower starting prices
  • Maximize Profit Per Customer: Increase Customer Lifetime Value (LTV) & Retention with Automations.

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