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Apps/Compare/Gorgias vs Privy

Gorgias vs Privy: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Live Chat app for your store.

Privy wins on more metrics
G

Gorgias

Customer support helpdesk that turns your support into a profit center

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VS
P

Privy

Get the marketing platform used by thousands of small and mid-sized Shopify stores. Grow your contact lists and send money-making emails and texts wit

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Gorgias
Metric
Privy
4.4
Rating
4.6
720
Reviews
25,000
0%
Top Store Adoption
0%
No
Free Plan
Yes
$10
Starting Price
$0
$900
Max Price
$799
Yes
Free Trial
Yes

Frequently Asked Questions

Which is better: Gorgias or Privy?

Based on our analysis, Privy comes out ahead. Privy has a higher rating (4.6 vs 4.4), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is Gorgias or Privy more affordable?

Privy is more affordable as it offers a free plan. Gorgias starts at $10/month with no free tier available.

Which app do more Shopify stores use: Gorgias or Privy?

Both Gorgias and Privy have similar adoption rates (0%) among top Shopify stores. Gorgias has 720 reviews while Privy has 25,000 reviews.

The Verdict

Based on our analysis, Privy comes out ahead on more metrics.

Choose Gorgias if:

  • Customer support helpdesk that turns your support into a profit center

Choose Privy if:

  • • You prioritize higher ratings
  • • You want lower starting prices
  • • You need a free plan
  • Get the marketing platform used by thousands of small and mid-sized Shopify stores. Grow your contact lists and send money-making emails and texts wit

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