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Apps/Compare/Gorgias vs Loox ‑ Product Reviews App

Gorgias vs Loox ‑ Product Reviews App: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 100,000+ Shopify stores to find the best Live Chat app for your store.

Loox ‑ Product Reviews App wins on more metrics
Gorgias icon

Gorgias

Customer support helpdesk that turns your support into a profit center

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VS
Loox ‑ Product Reviews App icon

Loox ‑ Product Reviews App

Turn customer love into sales. Product reviews, referrals and social proof upsells with Loox for Shopify and Shopify Plus. 100,000 ecommerce businesse

View details
Gorgias
Metric
Loox ‑ Product Reviews App
4.4
Rating
4.9
720
Reviews
24
8.1%
Top Store Adoption
3.86%
No
Free Plan
Yes
$10
Starting Price
$49.99
$900
Max Price
$299.99
Yes
Free Trial
Yes

Frequently Asked Questions

Which is better: Gorgias or Loox ‑ Product Reviews App?

Based on our analysis, Loox ‑ Product Reviews App comes out ahead. Loox ‑ Product Reviews App has a higher rating (4.9 vs 4.4), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is Gorgias or Loox ‑ Product Reviews App more affordable?

Loox ‑ Product Reviews App is more affordable as it offers a free plan. Gorgias starts at $10/month with no free tier available.

Which app do more Shopify stores use: Gorgias or Loox ‑ Product Reviews App?

Gorgias has higher adoption among top-performing Shopify stores at 8.1%, compared to Loox ‑ Product Reviews App's 3.86%. Gorgias also has 720 reviews vs Loox ‑ Product Reviews App's 24 reviews.

The Verdict

Based on our analysis, Loox ‑ Product Reviews App comes out ahead on more metrics.

Choose Gorgias if:

  • • You want lower starting prices
  • • You want what top stores use
  • Customer support helpdesk that turns your support into a profit center

Choose Loox ‑ Product Reviews App if:

  • • You prioritize higher ratings
  • • You need a free plan
  • Turn customer love into sales. Product reviews, referrals and social proof upsells with Loox for Shopify and Shopify Plus. 100,000 ecommerce businesse

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