Skip to content
Apps/Compare/Gorgias vs Loop Returns & Exchanges

Gorgias vs Loop Returns & Exchanges: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 50,000+ Shopify stores to find the best Live Chat app for your store.

G

Gorgias

Customer support helpdesk that turns your support into a profit center

View details
VS
L

Loop Returns & Exchanges

Loop helps 5,000+ Shopify brands manage returns, exchanges, tracking, and the entire post-purchase experience easily and without breaking the bank.

View details
Gorgias
Metric
Loop Returns & Exchanges
4.4
Rating
3.8
720
Reviews
20
0%
Top Store Adoption
0%
No
Free Plan
Yes
$10
Starting Price
$155
$900
Max Price
$340
Yes
Free Trial
Yes

Frequently Asked Questions

Which is better: Gorgias or Loop Returns & Exchanges?

Both Gorgias and Loop Returns & Exchanges are strong choices for Live Chat. They have similar ratings and adoption rates, so your choice should depend on your specific needs, budget, and the features most important to your store.

Is Gorgias or Loop Returns & Exchanges more affordable?

Loop Returns & Exchanges is more affordable as it offers a free plan. Gorgias starts at $10/month with no free tier available.

Which app do more Shopify stores use: Gorgias or Loop Returns & Exchanges?

Both Gorgias and Loop Returns & Exchanges have similar adoption rates (0%) among top Shopify stores. Gorgias has 720 reviews while Loop Returns & Exchanges has 20 reviews.

The Verdict

Both apps are evenly matched. Your choice should depend on your specific needs and preferences.

Other Live Chat Comparisons

Gorgias vs ZendeskGorgias vs Tidio

Learn More About Gorgias

Gorgias Details & FeaturesGorgias AlternativesApps Used With GorgiasStores Using Gorgias

Learn More About Loop Returns & Exchanges

Loop Returns & Exchanges Details & FeaturesLoop Returns & Exchanges AlternativesApps Used With Loop Returns & ExchangesStores Using Loop Returns & Exchanges

Still not sure?

Get a personalized recommendation based on your store's specific needs.

Get Free Recommendation