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Apps/Compare/Factory 1 vs Gorgias

Factory 1 vs Gorgias: Which Is Better for Shopify? (2026)

Compare features, pricing, and real adoption data from 100,000+ Shopify stores to find the best Live Chat app for your store.

Factory 1 wins on more metrics
Factory 1 icon

Factory 1

Launch your own custom premium products and merchandise store with Factory 1. You sell, we print, and ship. ...

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VS
Gorgias icon

Gorgias

Customer support helpdesk that turns your support into a profit center

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Factory 1
Metric
Gorgias
4.8
Rating
4.4
2,328
Reviews
720
Top Store Adoption
8.1%
Yes
Free Plan
No
Starting Price
$10
Max Price
$900
Yes
Free Trial
Yes

Frequently Asked Questions

Which is better: Factory 1 or Gorgias?

Based on our analysis, Factory 1 comes out ahead. Factory 1 has a higher rating (4.8 vs 4.4), a free plan available. However, the best choice depends on your specific needs, budget, and store requirements.

Is Factory 1 or Gorgias more affordable?

Factory 1 is more affordable as it offers a free plan. Gorgias starts at $10/month with no free tier available.

Which app do more Shopify stores use: Factory 1 or Gorgias?

Gorgias has higher adoption among top-performing Shopify stores at 8.1%, compared to Factory 1's 0%. Gorgias also has 720 reviews vs Factory 1's 2,328 reviews.

The Verdict

Based on our analysis, Factory 1 comes out ahead on more metrics.

Choose Factory 1 if:

  • • You prioritize higher ratings
  • • You want lower starting prices
  • • You need a free plan
  • Launch your own custom premium products and merchandise store with Factory 1. You sell, we print, and ship. ...

Choose Gorgias if:

  • • You want what top stores use
  • Customer support helpdesk that turns your support into a profit center

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