17TRACK Order Tracking vs tawk.to Live Chat: Which Is Better for Shopify? (2026)
Compare features, pricing, and real adoption data from 100,000+ Shopify stores to find the best Multi-channel app for your store.
17TRACK Order Tracking
Automate order tracking and returns management to reduce costs, retain more revenue, and drive customer loyalty with a seamless post-purchase experien
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tawk.to Live Chat
Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, a
View detailsFrequently Asked Questions
Which is better: 17TRACK Order Tracking or tawk.to Live Chat?
Based on our analysis, 17TRACK Order Tracking comes out ahead. 17TRACK Order Tracking has a higher rating (5.0 vs 4.7), higher adoption among top stores (1.19% vs 0.77%). However, the best choice depends on your specific needs, budget, and store requirements.
Is 17TRACK Order Tracking or tawk.to Live Chat more affordable?
Both 17TRACK Order Tracking and tawk.to Live Chat offer free plans, making them accessible for stores on a budget. 17TRACK Order Tracking starts at $1/month for paid plans, while tawk.to Live Chat starts at $0/month.
Which app do more Shopify stores use: 17TRACK Order Tracking or tawk.to Live Chat?
17TRACK Order Tracking has higher adoption among top-performing Shopify stores at 1.19%, compared to tawk.to Live Chat's 0.77%. 17TRACK Order Tracking also has 2,563 reviews vs tawk.to Live Chat's 5,315 reviews.
The Verdict
Based on our analysis, 17TRACK Order Tracking comes out ahead on more metrics.
Choose 17TRACK Order Tracking if:
- • You prioritize higher ratings
- • You want what top stores use
- • Automate order tracking and returns management to reduce costs, retain more revenue, and drive customer loyalty with a seamless post-purchase experien
Choose tawk.to Live Chat if:
- • You want lower starting prices
- • Monitor and chat with visitors on your Shopify site with the tawk.to Live Chat app. Be there when they need you with unlimited messaging, ticketing, a
Learn More About 17TRACK Order Tracking
Learn More About tawk.to Live Chat
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